Frequently Asked Questions
Everything you need to know about Lisa Eldridge Beauty products, orders, and shipping.
Are Lisa Eldridge Beauty products cruelty-free and vegan?
Yes, all Lisa Eldridge Beauty products are 100% cruelty-free. While the majority of our collection is vegan, please refer to individual product pages for specific ingredient lists and certifications.
How can I find my perfect foundation or concealer shade?
We offer a comprehensive Shade Finder tool on our website. Additionally, you can contact our beauty experts with a photo of yourself in natural light for a personalized recommendation.
What is your international shipping policy?
We ship to over 50 countries worldwide. Shipping costs and delivery times vary by location. Please note that duties and taxes are calculated at checkout for most regions to ensure a seamless delivery experience.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we accept returns on most unopened and unused items within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on products that have been used.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your parcel's journey in real-time.
Are the lipsticks and palettes limited edition?
While many of our core collection items are restocked regularly, we occasionally release limited edition sets and seasonal shades. We recommend signing up for our newsletter to be notified of restocks and new launches.